Customer Service Rep Lead
Company: Volt
Location: San Lorenzo
Posted on: June 24, 2025
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Job Description:
Build your future with Volt! Volt is immediately hiring for a
Customer Service Rep Lead at San Leandro, CA 94577 (Onsite). As a
Customer Service Rep Lead, you will: As a Lead, Customer Service
Rep you will be responsible for ensuring superior service delivery
to online customers by directly supervising the daily operational
activities of a team of customer service specialists. You will lead
and coach assigned team in a manner that assures quality customer
interaction, builds and retains customer relationships and is
committed to the timely delivery of company products and services.
Directly organize and supervise day-to-day operations and
activities of a customer service team in order to achieve key
performance goals. Support the building and developing of an
effective and high-performance team. Maintain daily and weekly
statistics for individual direct reports. Analyze department
results. Troubleshoot operational problems. Complete team reports
as required. Identify and analyze escalated problems and provides
guidance to direct reports for resolution. Serve as point of
escalation for transactions requiring advance expertise or
discernment in order to resolve complex customer issues and ensure
timely follow up and customer satisfaction. This is a Full-Time
Contract opportunity. Schedule: Monday-Friday, 7AM-3:30PM. The
Ideal Candidate will have: 4 years of experience in a customer
service role troubleshooting and handling complex transactions with
1-year team lead experience. Experience with Microsoft Office
(Word, Excel, & Outlook). Experience in a call center environment.
Bilingual English/Spanish. Strong customer service skills and the
ability to satisfactorily resolve issues. Solid ability to
multitask with exceptional organizational skills. Ability to thrive
under pressure while delivering solutions that exceed customer
expectations. High school Diploma/ GED. Thank you! Kanchan
Chowdhary 925-627-4934 Kanchan.Chowdhary@volt.com Payrate Range in
Between - $20 - $23/hour * Pay range offered to a successful
candidate will be based on several factors, including the
candidate's education, work experience, work location, specific job
duties, certifications, etc. Qualified candidates should APPLY NOW
for immediate consideration! Please hit APPLY to provide the
required information, and we will be in touch as soon as possible.
Benefits: Volt offers benefits (based on eligibility) that include
the following: health, dental, vision, term life, short term
disability, AD&D, 401(k), Sick time, and other types of paid
leaves (as required by law), Employee Assistance Program (EAP).
Volt is an Equal Opportunity Employer and prohibits any kind of
unlawful discrimination and harassment. Volt is committed to the
principle of equal employment opportunity for all employees and to
providing employees with a work environment free of discrimination
and harassment on the basis of race, color, religion or belief,
national origin, citizenship, social or ethnic origin, sex, age,
physical or mental disability, veteran status, marital status,
domestic partner status, sexual orientation, or any other status
protected by the statutes, rules, and regulations in the locations
where it operates. If you are an individual with a disability and
need a reasonable accommodation to assist with your job search or
application for employment, please email hr_dept@volt.com or call
(866) -898-0005. Please indicate the specifics of the assistance
needed. Volt does not discriminate against applicants based on
citizenship status, immigration status, or national origin, in
accordance with 8 U.S.C. § 1324b. The company will consider for
employment qualified applicants with arrest and conviction records
in a manner that complies with the San Francisco Fair Chance
Ordinance, the Los Angeles Fair Chance Initiative for Hiring
Ordinance, and other applicable laws. Volt is an Equal Opportunity
Employer and prohibits any kind of unlawful discrimination and
harassment. Volt is committed to the principle of equal employment
opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment on the basis
of race, color, religion or belief, national origin, citizenship,
social or ethnic origin, sex, age, physical or mental disability,
veteran status, marital status, domestic partner status, sexual
orientation, or any other status protected by the statutes, rules,
and regulations in the locations where it operates. If you are an
individual with a disability and need a reasonable accommodation to
assist with your job search or application for employment, please
call (866) -898-0005. Please indicate the specifics of the
assistance needed. Volt does not discriminate against applicants
based on citizenship status, immigration status, or national
origin, in accordance with 8 U.S.C. § 1324b. The company will
consider for employment qualified applicants with arrest and
conviction records in a manner that complies with the San Francisco
Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for
Hiring Ordinance, and other applicable laws.
Keywords: Volt, Lincoln , Customer Service Rep Lead, Customer Service & Call Center , San Lorenzo, California
