Activities Manager

Company: Hyatt Vacation Ownership
Location: Truckee
Posted on: September 29, 2024

Job Description:

Hourly Rate: $28.03JOB SUMMARY -
**Salary Range: $58,300 -$65,000 per yearThis is a non-exempt position and will be paid on an hourly basis with overtime paid in accordance with state and federal law.**
Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events. - - -CANDIDATE PROFILE - - -
Education and Experience -

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area. - - -
  OR -
  • 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required. - - -
    CORE WORK ACTIVITIES - - -
    Managing Activities Team - - -
    • Ensures staff is trained on all brand standard operating procedures. - - -
    • Administers and ensures employee adherence to corporate and local SOPs. - - -
    • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction). - - -
    • Demonstrates knowledge and proficiency in all safety and emergency procedures. - - -
    • Demonstrates knowledge and proficiency in the brand's accident prevention policy. - - -
    • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations. - - -
    • Fosters teamwork and communication among different departments. - - -
      Developing, Coordinating, and Managing Property Events - - -
      • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest. - - -
      • Monitors and directs concierge, boats, Kids Klub, and guest experience. - - -
      • Creates, organizes and implements activities for all age ranges. - - -
      • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information. - -
      • Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom. - - -
        Managing Departmental Budgets - - -
        • Manages wages and controllable expenses within budgeted guidelines. - - -
        • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s. - - -
        • Manages the department's budget in the areas of man hours and wages. - - -
        • Reads and comprehends operating statements and budget worksheets. - - -
          Conducting Human Resources Activities - - -
          • Provides constructive coaching and counseling to employees. - - -
          • Supports the development, training, and mentoring of employees. - -
          • Demonstrates knowledge of how and when to impose deadlines and delegate tasks. - - -
          • Motivates and provides a work environment in which employees are productive. - - -
          • Listens and responds to employee's needs. - - -
          • Manages group or interpersonal conflict situations effectively. - - -
          • Develops and manages hourly employees. - - -
            Ensuring Exceptional Customer Service - - -
            • Provides excellent customer service. - - -
            • Determines guest's needs, and strives to meet these needs. - - -
            • Handles guest problems and complaints effectively. - - - -#LI-MM1Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Keywords: Hyatt Vacation Ownership, Lincoln , Activities Manager, Executive , Truckee, California