Customer Service Specialist
Location: Nevada City
Posted on: September 19, 2023
Ranked among Forbes Best Employers in America 2017, Ferrellgas
knows dedicated superior service starts with supported employees.
Do you want to work in an environment where the word "Team" really
means something? At a place where you and your contributions are
truly valued, and you can learn and grow? Then Ferrellgas wants to
hear from you!
We are looking for a Remote Seasonal Customer Service Specialist.
Someone who is passionate about providing exceptional customer
service and excited about being an important member of an awesome
customer service team. You will do this by taking inbound and
outbound telephone calls. In addition, you will be working with
both internal and external customers to ensure a high-quality
customer service experience while having the benefit of working
401 (K) with generous company match
Paid Time Off (PTO), including holidays
Paid training and tuition reimbursement
Employee Stock Ownership Plan (ESOP)
Starting pay is $16.00
Works with customers on a daily basis to sustain and improve
Uses fact-finding sales methods to customize Ferrellgas programs
and services to meet the customer needs and strives to obtain new
Ensures accurate account setup, maintenance, and the closing of all
customer account information.
Handles all customer issues by following our customer complaint
Performs soft collections for customers on credit hold or past due
as well as some cash handling
High School Diploma or equivalent
1 year of customer service experience
Exceptional customer service and negotiation skills
Strong organizational skills with typing and data entry
Excellent written and verbal communication skills with an emphasis
on team building and developing a positive rapport with company
employees at all levels as well as customers.
Proficient in Microsoft Office including Excel, Word, and
Must be a Citizen or National of the United States, a lawful,
permanent resident, or have authorization to work in the United
Applicants must not now, or any time in the future, require
sponsorship for an employment visa.
Preferred Remote Qualifications:
Windows 10 or higher operating system
Computer must have 8GB of ram but preferably 16GB
Hard wired to the modem is preferred
Minimum cable, or DSL speeds of 100MB with 10MB upload speed
The use of hotspots of any type are not stable, or suitable from
any internet provider.
Apple products can be utilized, but nothing lower than 14.0 (High
Use of dual monitors is preferred but not required.
External Company URL: www.ferrellgas.com
Keywords: Ferrellgas, Lincoln , Customer Service Specialist, Hospitality & Tourism , Nevada City, California
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