Technical Services Specialist - US/Canada Technology
Company: Marriott
Location: Carson City
Posted on: May 8, 2024
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Job Description:
Job Number 24074494
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue,
Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
Reporting to the Senior Manager of Technical Services and Security
Compliance, the Technical Triage Services Specialist is responsible
for daily work product of vulnerability management remediation. In
addition they may be called apon to help coordinate the dispatch
of, and act as the primary technical resource to, third party IT
technicians in response to an on-site need where no other logical
technical resource exists. This role will manage various department
activities related to the US & Canada property infrastructure
compliance and related services and tools.
Works in partnership with Field IT and Global IT for compliance and
specific programs including escalations from the properties for
technical challenges. Executes the technology services delivery
offered as part of US & Canada's Technical Services and Security
Compliance to all hotels in the US and Canada across all brands.
Understands technology designs, compute, PCI Compliance
requirements, storage and networking in multiple platforms and
environments to support BAU activities in the US & Canada hotel IT
environment.
CANDIDATE PROFILE
Required Education and Experience:
--- Undergraduate degree in an engineering or computer science
discipline and/or equivalent experience/certification
--- 3+ years' experience in information technology that includes
one or more of the following:
o Networking and/or Server/Desktop Operating Systems (Microsoft
Windows based Operating System)
o Application Development or Support
o Hardware support
Preferred:
--- Experience with agile frameworks
--- Experience/understanding of cloud technologies
--- Experience with technology security concepts and functions
--- Strong understanding of hotel property technical configurations
and the impact on operations
--- Project management experience
--- Vendor management experience
--- Experience in developing and delivering presentations,
technical and functional documentation
--- Direct or indirect management experience that includes coaching
and developing associates with minimal guidance
--- Demonstrated ability to handle multiple priorities
CORE WORK ACTIVITIES
Delivering Technology
-- Triages Vulnerability issues for both internal and external
issues that have been identified, and then works within the
organization to ensure that issues are remediated in the production
environment.
-- Reviews configuration requirements for new property based
technical solutions to ensure existing security and compliance
requirements are met. Proactively addresses configuration conflicts
and works closely with third party partners and project teams to
ensure effective adoption in the field.
-- Supports escalations relative to vulnerability or technical
support as needed.
-- Coordinates the dispatch of third party IT resources to hotels
in US & Canada.
-- Works closely with the third party IT resources to deliver a
highly competent and effective service that supports our effort to
deliver best in class guest service
-- Supports compliance initiates in conjunction with the US &
Canada Technical Services and Security Compliance team.
-- Manages, maintains, and supports the tools (ADSP, AD, Putty,
Office 365, Beyond Trust, Secret Server, Maark2, Slack, CareAR)
utilized to provide Property Technology Services.
-- Provides guidance and recommendations for server infrastructure
designs that adopt industry best practices and meet the ongoing
security and operational needs of US & Canada.
-- Works closely with Regional and Area Directors to ensure maximum
performance and reliability of property-based systems.
-- Provides educational direction to Marriott Service Providers,
Service Desk, and Field Services organizations in core technologies
as required.
-- Provides input on potential technology tools and solutions
-- Promotes and provides guidance on the benefits of US & Canada
Technology Services to the organization.
-- Provides educational direction to Marriott Service Providers,
Service Desk, and Field Services organizations in core technologies
as required.
-- Provides feedback to leadership, project teams, and field teams
to on improving operational conditions and processes to address
evolving needs.
-- Ensures that documentation for property technology environment
is maintained according to standards for US & Canada Technology
Services.
-- Provides input on process and practices to knowledge management
tools
-- May participate in on call support as needed to ensure the
successful and efficient technical operations of our hotels.
Technology Governance
--- Drives guidelines and governance requirements for change
control, configuration management, security controls and services
delivery.
-- Demonstrates continuous improvement through metrics of quality
consistency and client satisfaction.
-- Follow all defined IT standards and processes (i.e. IT
Governance, SM&G, Architecture, etc.), and provides input for
improvements to the appropriate process owners as needed.
-- Maintain a proper balance between business and operational
risk.
Managing Work, Projects, and Policies
--- Coordinates and implements work and projects as assigned.
--- Complies with Federal and State laws applying to
procedures.
--- Generates and provides accurate and timely results in the form
of reports, presentations, etc.
--- Analyzes information and evaluates results to choose the best
solution and solve problems.
--- Manages the flow of questions and directs questions.
Supporting Operations
--- Works with team to put sustainable work processes and systems
in place that support the execution of the strategy.
--- Establishes and maintains complete and up-to-date information
to ensure accurate reporting.
--- Represents team in resolving situations.
--- Maintains and manages inventory and service operations.
Additional Responsibilities
--- Informs, updates, and provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person in a timely manner.
--- Attends and participates in all relevant meetings.
--- Presents ideas, expectations and information in a concise,
organized manner.
--- Uses problem solving methodology for decision making and follow
up.
--- Maintains positive working relations with internal customers
and department managers.
--- Manages time effectively and conducts activities in an
organized manner.
--- Performs other reasonable duties as assigned by manager.
California Applicants Only: The salary range for this position is
$66,560.00 to $134,991.00 annually.
Colorado Applicants Only : The salary range for this position is
$63,150.00 to $122,722.00 annually.
Hawaii Applicants Only: The salary range for this position is
$76,410.00 to $134,991.00 annually.
New York Applicants Only: The salary range for this position is
$63,150.00 to $134,991.00 annually.
Washington Applicants Only: The salary range for this position is
$67,724.80 to $134,991.00 annually. In addition to the annual
salary, the position will be eligible to receive an annual bonus.
Employees will accrue 0.04616 PTO balance for every hour worked and
eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables
associates to Be connected. Headquarters-based positions are
considered hybrid, for candidates within a commuting distance to
Bethesda, MD; candidates outside of commuting distance to Bethesda,
MD will be considered for Remote positions.
The application deadline for this position is 28 days after the
date of this posting, 4/29/2024.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Marriott International is the world's largest hotel company, with
more brands, more hotels and more opportunities for associates to
grow and succeed. Be where you can do your best work,--- begin your
purpose, belong to an amazing global--- team, and become the best
version of you.
Keywords: Marriott, Lincoln , Technical Services Specialist - US/Canada Technology, IT / Software / Systems , Carson City, California
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