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VIP Coordinator

Company: Thunder Valley Casino Resort
Location: Lincoln
Posted on: May 3, 2021

Job Description:

The responsibility of the VIP Coordinator is to provide exceptional personalized service and ensure all Guests’ needs are met in a prompt and efficient manner. The VIP Coordinator will assist Player Development staff and Casino Guests with an assigned Host with arrangements to meet and exceed Guest’s expectations. A VIP Coordinator must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.


  • Practice, support, and promote Thunder Valley Casino Resort’s "Winning Attitude" company-wide culture and demonstrate AAA Four Diamond service standards at all times.
  • Answer telephone calls from casino Guests requesting information, reservations, or services from the Player Development staff.
  • Handle operations of daily charter bus arrivals including, but not limited to, greeting Guests, completing daily paperwork, and data entry.
  • Issue promotional offers and make sure Guests have adequate information and assistance when arriving.
  • Input Player Development reservations including, but are not limited to, hotel, spa appointments, concerts, events, golf rounds, dinner, and amenities as directed.
  • Arrange transportation and maintain appropriate log.
  • Review daily VIP arrival list and complete amenities sheets and any other special requests.
  • Follow through on all Guest requests handling whatever details possible and requesting assistance, if needed, from a higher position to complete requests.
  • Work closely with auxiliary departments in the casino to ensure good relationships that will result in ease of cooperation when making arrangements for Guests.
  • Assist Player Development staff in making reservations and arrangements for Guests receiving complimentary services.
  • Maintain complete knowledge of:

    • All resort facilities/services/department hours of operation and processes
    • All hotel room types and amenities
    • Room availability for any given day.
    • All room rates and promotions.
    • All Entertainment/special events scheduled.
    • All dining options menus, hours of operations and promotions
    • Thunder Rewards program.

  • Provide general information to the public regarding charter bus schedules.
  • Enroll qualified players.
  • Issue Thunder Rewards cards and inputs data into the system.
  • Attend and assist with special events and promotions.
  • Follow all Guest service standards.
  • Assist with special projects when time permits.


  • One (1) year experience in VIP Services, front desk, or related Guest service field.
  • Computer proficiency is required. Ability to learn property systems including, but not limited to, hotel management, player management, and Microsoft Office software.
  • Strong Interpersonal and communication skills.
  • Proficiency in a foreign language is preferred.
  • Self-starter with strong problem solving ability.
  • Ability to complete several tasks at once with accuracy.
  • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
  • Must be at least 21 years of age.
  • Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
  • Requires manual dexterity to use job related equipment.

If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!


Keywords: Thunder Valley Casino Resort, Lincoln , VIP Coordinator, Other , Lincoln, California

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