Company: Thunder Valley Casino Resort
Posted on: May 3, 2021
The responsibility of the VIP Coordinator
is to provide exceptional personalized service and ensure all
Guests’ needs are met in a prompt and efficient manner. The VIP
Coordinator will assist Player Development staff and Casino Guests
with an assigned Host with arrangements to meet and exceed Guest’s
expectations. A VIP Coordinator must be able to initiate and engage
in conversation in a professional and friendly manner while
maintaining confidentiality at all times. Responsibilities must be
performed in accordance with all Company standards, policies, and
Practice, support, and promote Thunder
Valley Casino Resort’s "Winning Attitude" company-wide culture and
demonstrate AAA Four Diamond service standards at all times.
Answer telephone calls from casino Guests
requesting information, reservations, or services from the Player
Handle operations of daily charter bus
arrivals including, but not limited to, greeting Guests, completing
daily paperwork, and data entry.
Issue promotional offers and make sure
Guests have adequate information and assistance when
Input Player Development reservations
including, but are not limited to, hotel, spa appointments,
concerts, events, golf rounds, dinner, and amenities as
Arrange transportation and maintain
Review daily VIP arrival list and
complete amenities sheets and any other special requests.
Follow through on all Guest requests
handling whatever details possible and requesting assistance, if
needed, from a higher position to complete requests.
Work closely with auxiliary departments
in the casino to ensure good relationships that will result in ease
of cooperation when making arrangements for Guests.
Assist Player Development staff in making
reservations and arrangements for Guests receiving complimentary
Maintain complete knowledge of:
facilities/services/department hours of operation and
All hotel room types and
Room availability for any given
All room rates and promotions.
All Entertainment/special events
All dining options menus, hours of
operations and promotions
Thunder Rewards program.
Provide general information to the public
regarding charter bus schedules.
Enroll qualified players.
Issue Thunder Rewards cards and inputs
data into the system.
Attend and assist with special events and
Follow all Guest service standards.
Assist with special projects when time
One (1) year experience in VIP Services,
front desk, or related Guest service field.
Computer proficiency is required. Ability
to learn property systems including, but not limited to, hotel
management, player management, and Microsoft Office software.
Strong Interpersonal and communication
Proficiency in a foreign language is
Self-starter with strong problem solving
Ability to complete several tasks at once
Ability to communicate effectively with
Guests, Team Members and Management in both written and verbal
Must be at least 21 years of age.
Must be able to obtain UAIC Tribal Gaming
Requires normal, corrective vision range,
the ability to see color and the ability to distinguish letters,
numbers and symbols.
Requires manual dexterity to use job
If you feel that this position is a great
match for your interests and skills, click the button to apply.
Thank you again for considering joining the Thunder Valley Casino
Keywords: Thunder Valley Casino Resort, Lincoln , VIP Coordinator, Other , Lincoln, California
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