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Casino Call Center Operator

Company: Thunder Valley Casino Resort
Location: Lincoln
Posted on: May 3, 2021

Job Description:


Handles all incoming calls to the Resort's main number, as well as internal guests in a professional and pleasant manner. The Support Teams provides superior guest service by acting as a "one stop shop" for all our guest's needs. Handling everything from room, spa, and restaurant reservations to wake-up calls and special guest requests. Creating the highest level of AAA Four Diamond Service from first moment of interaction.

Essential Functions

* Responsible for practicing, supporting, and promoting Thunder Valley Casino's "Winning Attitude" Company-wide culture and demonstrating AAA Four Diamond Service Standards at all times. * Maintain complete knowledge of all resort facilities and services. * Answer all incoming calls in a knowledgeable and professional manner within 3 rings, using correct salutations and telephone etiquette. Using active listening skills to anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. * Process all reservation requests, changes and cancellations.

Minimum Qualifications

* Must possess outstanding guest service skills as well as professional and sophisticated communication skills. * Must be able to handle a multitude of tasks in an intense, ever-changing environment. * High school diploma or equivalent is required. * Basic computer skills (Microsoft Office, internet use). * Minimum one year of previous customer service experience required. * Hospitality (casino, hotel, reservations, or front office,) experience preferred. * Basic computer knowledge and ability to work in a Microsoft environment preferred.

If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

Keywords: Thunder Valley Casino Resort, Lincoln , Casino Call Center Operator, Other , Lincoln, California

Click here to apply!

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