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Day Group Sales Coordinator

Company: Palisades Tahoe
Location: Truckee
Posted on: September 18, 2023

Job Description:

Please note, this position is located at Palisades Tahoe Resort in Olympic Valley, CASeasonal (Seasonal)

About Palisades Tahoe

Palisades Tahoe is the largest ski resort in the Lake Tahoe region, boasting 6,000 skiable acres across eight peaks. The more than 70-year-old resort celebrates a rich history as the host of the 1960 Winter Olympics, the Spring Skiing Capital, and home mountain to dozens of Olympic and World Cup athletes across multiple snow sports. With an average annual snowfall of 400 inches, Palisades Tahoe frequently operates the longest ski and snowboard season in Lake Tahoe. The European-inspired Village at Palisades Tahoe offers year-round events and over 50 bars, restaurants, and boutiques, many of which are locally owned and operated. Palisades Tahoe is on the Ikon Pass, which offers access to 47 international ski destinations. In 2021 the resort changed its name, trading in a harmful slur for a name that better reflects its values and legacy. Visit the Palisades Tahoe website or call 1.800.###.#### to learn more. You can also visit us on Instagram, Twitter, Facebook, and Vimeo.

A Great Job and Benefits to Match:

  • Free skiing + riding privileges to 14 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
  • 401(k) plan with generous company match
  • Free lift tickets, plus 50% off lift tickets
  • 25%-50% discount at Food & Beverage locations at Palisades Tahoe
  • 30% discount at Palisades Tahoe operated retail stores, including The North Face, Oakley and more
  • Employee Assistance Program (EAP)

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

    Applicants must be at least 18 years of age.

    Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:
    • Provide all customers with top quality customer service in a friendly and positive manner
    • Represent Palisades Tahoe enthusiastically and professionally
    • Prepare Day Groups via email and phone for their visit
    • Inform impacted departments of group's needs through weekly village wide email.
    • Prepare Lift Tickets, rental and ski school orders through RTP
    • Greet Day Group customers upon arrival and act as the group ambassador for Palisades Tahoe
    • Up-sell and elevate service levels to maximize revenue while delivering memorable customer service
    • Act as liaison between group leader and resort departments
    • Assist Mountain Product Sales Manager with group revenue and accounting in Sales Force
    • Assist with lift ticket deliveries
    • Assist with Corporate Ticket Program and/or Business Development events. This can include on-site and in market events in the Bay Area as well as on-mountain at PT.
    • Assist in other departments within the resort(s) during peak seasons and/or as needed
    • Knowledge of all department lines of business and sending referrals to sales managers when appropriate

      Competencies and Job Requirements:

      • Effective communication skills, oral & written
      • Strong sense of customer service & safety awareness
      • Able to understand and follow verbal and written instructions
      • Have a neat & clean appearance in compliance with the company grooming standards
      • Punctual, able to report at scheduled start time
      • Work well as part of a team
      • Excellent time management skills
      • Fun, approachable, and enthusiastic demeanor
      • Basic understanding of ski/snowboard resort industry
        • RTP One
        • Salesforce

          Education and Experience:

          • High School Diploma or GED
          • One to three months related experience and/or training; or equivalent combination of education and experience
          • Valid Driver's License & clean driving record
          • Proficient with Microsoft Outlook, Word, and Excel
          • Basic understanding of the ski/snowboard resort industry
          • Familiar with Palisades Tahoe
            Physical Requirements:

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear, and drive. Must be capable of walking or standing 90% or more of a normal 8 hour work shift, and driving/sitting for long periods of time. Must be capable of frequently carrying, lifting. pushing or pulling up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

            Working Conditions:

            Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions.

            Hazardous Materials/Noise: The noise level in the work place is usually moderate.

            Equipment Used in Job: General office equipment


            The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

            Base hourly pay range: $18.68 - $24.28 per hour

            For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce. Associated topics: cruise, hotel, resort, room reservation, ticket, tour, tourism, travel agent, vacation

Keywords: Palisades Tahoe, Lincoln , Day Group Sales Coordinator, Other , Truckee, California

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